Our company's sustained economic success depends on customer and employee satisfaction. Market-driven prices, high service quality , and consistent processes and workflows are decisive factors. In order to ensure and improve these on a continuous basis the Fraport Group has introduced an integrated management system. This system makes it possible to maintain and further develop a legally compliant and process-oriented organization and will help continually to implement our Group's vision and goals (value creation, strong performance, sustainability).
The Fraport Group is one of the first in the airport management area to receive TÜV certification for its integrated management system. This certificate confirms the quality of our services as well as the reliability and customer-orientation of our company.
Further information on the Fraport Group's integrated management system - including on the Group's minimum standards in areas such as quality, occupational health and safety, environmental protection, and values management - is available from our Management System Manual 
(889 KByte).