Important Contact Points
As a special service, we have provided you with following selection of important phone numbers available at Frankfurt Airport:
- Fraport Communication Center
- Terminal Duty Manager (TDM)
- Airside Duty Manager (ADM)
- Airport Duty Officer (ADO)
- Customer Service Center for airlines and government agencies
- Complaint Management and Customer Care
- Lost & Found
- Air Supervisor
- Air Security (Passenger Checks)
- Parking Control Station
- Porter Service
- Security Control Station
Switchboard, Passenger information, e.g. departure and arrival times, making announcements. |
Calls from within Germany: 01805 FRAINFO (= 01805 372-4636) |
From other countries: 069 690-0 |
Monitoring of the operational safety and operability at terminals, issuing short-term ID cards for terminal equipment, licensing of film recordings, organization of construction site barriers. |
Tel.: +49 69 690-55555 |
Contact point for problems in or with traffic handling, provision of short-term ID cards for the ramp, coordination of short-term changes in traffic, such as changes of positions and delays. |
Tel.: +49 069 690-77777 |
As the central coordination and control point for operational problems, the Airport Duty Officer monitors and ensures the smooth functioning of all airside and landside airport operations in 24/7 service. Outside the regular service hours of the Fraport Press Office (UKM-PS), the ADO also handles inquiries from the press regarding operational issues (delays, weather conditions, etc.). |
Tel.: +49 69 690-30000 |
Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations |
Tel.: +49 69 690-77091 |
Tel.: +49 1804 FRAFEEDBACK (= +49 1804 372333) |
Tel.: +49 69 690-66359 |
E.g. requests for exceptional permits concerning night-time restrictions. |
Tel.: +49 69 690-71717 |
Security checking of passengers. |
Tel.: +49 69 690-33333 |
Multi-storey car park supervisor, monitoring of car park situation |
Tel.: +49 69 690-88888 |
Baggage transport service, storage of baggage Porter Service |
Central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and for rescue services, central reporting and alarm centre of Frankfurt Airport for emergencies. |
Tel.: +49 69 690-22222 |