Customer Services

Fraport Communication Center

Switchboard, Passenger information, e.g. departure and arrival times, making announcements.

Calls from within Germany: 01805 FRAINFO (= 01805 372-4636)

From other countries: 069 690-0

Terminal Duty Manager (TDM)

Monitoring of the operational safety and operability at terminals, issuing short-term ID cards for terminal equipment, licensing of film recordings, organization of construction site barriers.

Tel.: +49 69 690-55555

Airside Duty Manager (ADM)

Contact point for problems in or with traffic handling, provision of short-term ID cards for the ramp, coordination of short-term changes in traffic, such as changes of positions and delays.

Tel.: +49 069 690-77777

Airport Duty Officer (ADO)

As the central coordination and control point for operational problems, the Airport Duty Officer monitors and ensures the smooth functioning of all airside and landside airport operations in 24/7 service. Outside the regular service hours of the Fraport Press Office (UKM-PS), the ADO also handles inquiries from the press regarding operational issues (delays, weather conditions, etc.).

Tel.: +49 69 690-30000

Customer Service Center for airlines and government agencies

Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations

Tel.: +49 69 690-77091

Complaint Management and Customer Care

Tel.: +49 1804 FRAFEEDBACK (= +49 1804 372333)

Lost & Found

Tel.: +49 69 690-66359

Air Supervisor

E.g. requests for exceptional permits concerning night-time restrictions.

Tel.: +49 69 690-71717

Air Security (Passenger Checks)

Security checking of passengers.

Tel.: +49 69 690-33333

Parking Control Station

Multi-storey car park supervisor, monitoring of car park situation

Tel.: +49 69 690-88888

Porter Service

Baggage transport service, storage of baggage
Porter Service

Security Control Station

Central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and for rescue services, central reporting and alarm centre of Frankfurt Airport for emergencies.

Tel.: +49 69 690-22222