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Customer Services

Important Contact Points

As a special service, we have provided you with following selection of important phone numbers available at Frankfurt Airport:

Fraport Communication Center

Switchboard, Passenger information, e.g. departure and arrival times, making announcements.

Calls from within Germany: 01805 FRAINFO (= 01805 372-4636)
From other countries: 069 690-0

 

Terminal Duty Manager (TDM)
Monitoring of the operational safety and operability at terminals, issuing short-term ID cards for terminal equipment, licensing of film recordings, organization of construction site barriers.
Tel.: +49 69 690-55555

 

Airside Duty Manager (ADM)
Contact point for problems in or with traffic handling, provision of short-term ID cards for the ramp, coordination of short-term changes in traffic, such as changes of positions and delays.
Tel.: +49 069 690-77777

 

Airport Duty Officer (ADO)
As the central coordination and control point for operational problems, the Airport Duty Officer monitors and ensures the smooth functioning of all airside and landside airport operations in 24/7 service. Outside the regular service hours of the Fraport Press Office (UKM-PS), the ADO also handles inquiries from the press regarding operational issues (delays, weather conditions, etc.).
Tel.: +49 69 690-30000

 

Customer Service Center for airlines and government agencies
Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations
Tel.: +49 69 690-77091

 

Complaint Management and Customer Care
Tel.: +49 1804 FRAFEEDBACK (= +49 1804 372333)

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Lost & Found
Tel.: +49 69 690-66359

 

Air Supervisor
E.g. requests for exceptional permits concerning night-time restrictions.
Tel.: +49 69 690-71717

 

Air Security (Passenger Checks)
Security checking of passengers.
Tel.: +49 69 690-33333

 

Parking Control Station
Multi-storey car park supervisor, monitoring of car park situation
Tel.: +49 69 690-88888

 

Porter Service
Baggage transport service, storage of baggage
Porter Service

 

Security Control Station
Central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and for rescue services, central reporting and alarm centre of Frankfurt Airport for emergencies.
Tel.: +49 69 690-22222

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