In June 2014 Frankfurt Airport was top-ranked by the research institute YouGov for its outstanding service innovations for private and corporate customers. A jury examined different types of services among more than 30 interested service providers as regards both their innovation and their functional and emotional customer benefits. Thanks to its "Personal Shopper Services" Frankfurt Airport was awarded the "Best Service Innovation 2014" label in the "Assist and Help" category.
The British travel magazine Business Destinations has recognized Frankfurt Airport as Europe’s best airport for business travelers. The excellent connections to top business regions and the high quality of service for passengers came in for particular praise by the jury. Business travelers in particular appreciate the quick and efficient ways to change planes and the possibility to use the airport as a venue for conferences and business meetings.
This award confirms once more the good reputation of Germany’s largest hub as an efficient and service-oriented airport, thus underscoring the success of our “Great to have you here!" service program.
In 2015, Frankfurt Airport was honored as “Best Airport in Europe” by Business Traveller Poland Magazine. The magazine surveyed business travelers and travel managers of Polish companies about their travel experience and asked them to vote for the best service providers in various categories.
For years, Fraport has been investing in service enhancements at FRA. Examples include free Wi-Fi, waiting areas with a lounge atmosphere or Fast Lanes at the security checkpoints. These initiatives are now paying off, as this recognition from the neighboring country of Poland shows.
Fraport signed the Charta der Vielfalt ("Charter of Diversity") in 2007. Equal opportunities, diversity, and the reconciliation of work and family are the main parts of our employment policy.
The initiative is to improve the recognition, appreciation and inclusion of diversity within the corporate culture.
Being one of the most committed companies in Germany in the area of corporate health management, Fraport AG was granted the 2014 Corporate Health Award in the “Traffic/Trade/Logistics” category. This prestigious mark of quality, acclaimed nationwide in Germany, is being awarded to companies developing the most effective corporate health promotion.
As a result of the “Great to have you here!“ program, Frankfurt Airport now has an 80 percent satisfaction rate among its customers. This percentage is also reflected in the outcome of the "Deutschland Test" online survey sponsored by the German Focus Money Business Magazine. In this survey, Frankfurt Airport takes first place in the overall ranking as per August, 2014. The survey was carried out nationwide via on online panel in which the participants were ranking German airports based on
33 different aspects.
Fraport was granted the 2015 Human Resources Excellence Award in the category “Internal Health Management of Corporate Groups” for the innovative Mobile Fitness Truck, a Fraport-owned refitted truck providing staff with gym-like workout options during work hours.
In 2014, the International Air Transport Association (IATA) awarded the ISAGO Certificate to Fraport AG for the third time. The ISAGO certificate - IATA Safety Audit for Ground Operations - defines uniform safety and quality standards for ground handling services for the first time ever and is an internationally recognized system for assessing ground services providers. The objective of ISAGO is to improve safety on the ground and reduce the risk of accidents and injury. Fraport’s current ISAGO certificate is valid until October 2016.
International Organization for Standardization/TÜV NORD CERT GmbH
Fraport AG has implemented a group certification system according to ISO 9001– comprising the Fraport parent company, 16 subsidiaries and investments as well as companies with contractual ties to Fraport. In 2013, the recertification of the certification network of Fraport AG took place. The surveillance audit 2013 for the certification period 2013-2016 was conducted within the certification period and has been successfully completed.
The quality management system of Fraport AG was set up in 1994 in accordance with the international standard ISO 9001 and certified for the first time in 1997. Since 2000, the certification network has been continually expanded. Individual Group companies have also been certified in accordance with ISO 14001 (environment) and OHSAS 18001 (occupational health and safety) by TÜV NORD CERT GmbH (German Technical Inspectorate).
Thanks to Fraport’s special commitment in the area of company health management, in 2012 the Federal Association of Company Health Insurers awarded the “Move Europe-Partner Excellence” certificate this company.
Every year, this German Association organizes the “German Corporate Health Award”. This award goes to companies and organizations with outstanding achievements in promoting employee health; these are companies that do not only direct their activities to individual practices but also successfully implement measures aiming at optimizing the corporate context and consider in-house health management as a vital element of their corporate strategy.
In 2013/2014, at a ceremony, the Accident Insurance Company UKH (Unfallkasse Hessen) presented sponsorship and recognition awards to member companies that had taken exemplary measures for occupational health and safety promotion for the fourth time. UKH grants these sponsorship awards every two years to companies with a positive, hands-on and innovative approach to accident prevention. Fraport AG was honored as one of the award winners for the continued development of prevention measures and safety standards. In particular, the "Mobile Fitness" training component – a bus equipped with training possibilities for the trunk and back muscles - was awarded a prize money of 2,000 euros. The "Mobile Fitness" bus was introduced as part of the health management in the context of the "Think of me. Your back" campaign launched by the German Statutory Accident Insurance Association (DGUV).
At the Routes Europe conference, which took place in Marseille in April 2014, Fraport has been rated "highly commended" in the "over 20 million passenger" category for its marketing activities in support of airlines operating from FRA. The award recognizes excellence in airport marketing and overall airline support. In particular, Fraport’s new "FRAConnect" program was acknowledged as an innovative approach to establish incentives for passenger growth by using quiet aircraft. Fraport was also praised for supporting airlines in route assessment and analysis and its innovative ideas regarding the promotion and development of both existing and new routes to/from FRA. Airline representative also recognized other marketing services offered by Fraport, such as tailor-made gate events, joint stands at trade fairs and exhibitions as well as guided airport tours or product presentations.
"Service Champions“, Germany's largest customer satisfaction survey, is based on nearly one million customer evaluations made by more than 1.519 companies representing some 199 industries. The ranking is conducted in cooperation with the market research company ServiceValue, the Goethe University of Frankfurt and the "Die Welt" newspaper.
Based on the results of a current study Germany's biggest airport is now among the "service champions" and has achieved the Service Champion Gold honor. According to the opinion of aircraft passengers using this hub, handling more than nine million passengers a year, Frankfurt Airport has thus climbed up to position 2 in terms of service experience. Fraport launched the "Great to have you here!" quality service program several years ago. The program features a myriad of improvements that make departures and transfers at Frankfurt Airport faster and more comfortable.
Skytrax, an independent and renowned aviation market research institute, has honored Frankfurt Airport (FRA) with its “World's Most Improved Airport” award, thus underpinning the success of our “Great to have you here!” service program. Each year, Skytrax asks more than twelve million passengers from around 160 countries to comment on service standards of almost 400 airports around the world. On the basis of the survey's results, the most important international hubs are evaluated and presented with the prestigious World Airport Awards, which also cover categories other than service quality.