A personal approach that creates trust

Our main focus is the satisfaction of airlines and their customers. We have therefore set up a passenger service which is as personal and as customized as possible – from passenger care, through boarding, to flight scheduling and the briefing of crews. This is the policy of all our facilities, which also combine friendly service with efficiency.

Serving the passenger:

• Check-in
• Ticketing
• Baggage identification
• Special passenger care
• Passenger and crew transport
• Travel agency
• Representation at station
• Training

Serving the airline:

• Crew briefing
• Ground operations
• Crew transport
• Ramp supervision
• Walk-out assistance
• Cleaning of aircraft interior
• Checking of containers and oxygen and sight-checking of aircraft
  
  

Precision in aircraft servicing

The core expertise of Ground Handling is the fast and efficient servicing of aircraft. Complex supply chain processes and skilled specialists, supported by a range of special equipment and systems, ensure a high level of efficiency, reliability and precision while aircraft are on the ground.

Our ramp services:

• Incoming flight servicing
• Provision of state-of-the-art handling and servicing equipment
• Loading and unloading of baggage, mail and cargo
• Toilet and water service
• Aircraft tow-in and push-back
• Baggage transfer
• Transportation of baggage, passengers, freight, mail, documents and courier items.
  
  

Cargo handling par excellence

Since July 1, 2004 the new cargo subsidiar Fraport Cargo Services GmbH (FCS) offers reliable services for cargo handling at a competitive price. As the biggest neutral freight handler in Frankfurt, Fraport Cargo Services GmbH (FCS) provides a range of innovative, tailor-made logistics solutions. A well motivated team and state-of-the-art freight facilities are available, so that cargo customers can be assured of a consistently high level of service quality – round the clock. FCS places the emphasis on customer orientation in all its activities: its freight handling is characterized by safety, reliability and speed.

Our range of services:

• Physical and documentary handling of all freight types for import
• Export and transfer: hazardous goods
• Express cargo
• Valuable cargo
• Perishable goods
• Animal transport
• Mail
• General cargo
  
  

Our handling of executive and private aviation flights is a real premium product. We offer first class reception and excellent customer service, taking care of any individual requirements and performances. Passenger comfort is a top priority to us and is provided for by a spacious and comfortable passenger lounge, limousine service, rental car reservations, conference and meeting rooms and delicious VIP catering, making Fraport Executive Aviation service unparalleled on the airport. All services are provided to ensure a professional and exclusive experience for your clients.

Our Executive Aviation Terminal Services are available daily from 06.00 until 22.00 LOC; H24 PPR.

More Information about our Executive Aviation Services.

Here you can find our conditions of use and charges.