Ground Services

Ground Services

Over 60 Years of Experience

7,100

Employees

100

Airlines

We create the conditions on the ground for the success of airlines above the clouds. As one of the leading international providers of ground handling services in accordance with IATA AHM 810, Fraport Ground Services offer the full range of services for all aspects related to aircraft.

With over 60 years of experience in ground handling, we are able to cater to the individual wishes of airlines and ensure trouble-free handling. In Frankfurt alone, a workforce of more than 7,100 works for over 100 national and international airlines in the ground handling and the central ground handling infrastructure sectors as well as other ground handling affiliated businesses. And with considerable success! Frankfurt Airport is one of the fastest and most efficient airport hubs in the world. The airport's infrastructure allows for short transfer times for connecting passengers and their baggage - also between terminals.

In October 2008 the German Logistics Award has been awarded to the joint project "Integrated Passenger and Baggage Logistics at the Aviation Hub in Frankfurt" of Fraport AG and Deutsche Lufthansa.

Our Services at a Glance

  • Providers of the complete range of services acc. to AHM 810 (*airport handling manual)
  • Services from a single source
  • High quality standards / ISO certification
  • Individual Service Level Agreements
  • Qualified, well-trained staff
  • State of the Art handling equipment
  • Fraport Ground Services and IATA offer professional training and development courses to airport and ground operations personnel
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From XS to XXL - our Fraport Ground Services can provide individual solutions for any customer. With speed and precision we carry out all handling services according to IATA AHM 810. Coordinated processes, qualified staff and state of the art equipment guarantee you the highest level of flexibility and reliability to turn around your aircraft on time.

Our range of services comprise:

Passenger Services

A personal approach that creates trust

Our main focus is the satisfaction of airlines and their customers. We have therefore set up a passenger service which is as personal and as customized as possible – from passenger care, through boarding, to flight scheduling and the briefing of crews. This is the policy of all our facilities, which also combine friendly service with efficiency.

Serving the passenger:

  • Check-in
  • Ticketing
  • Baggage identification
  • Special passenger care
  • Passenger and crew transport
  • Travel agency
  • Representation at station
  • Training

Serving the airline:

  • Crew briefing
  • Ground operations
  • Crew transport
  • Ramp supervision
  • Walk-out assistance
  • Cleaning of aircraft interior
  • Checking of containers and oxygen and sight-checking of aircraft

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Ramp Services

Precision in aircraft servicing

The core expertise of Ground Handling is the fast and efficient servicing of aircraft. Complex supply chain processes and skilled specialists, supported by a range of special equipment and systems, ensure a high level of efficiency, reliability and precision while aircraft are on the ground.

Our ramp services:

  • Incoming flight servicing
  • Provision of state-of-the-art handling and servicing equipment
  • Loading and unloading of baggage, mail and cargo
  • Toilet and water service
  • Aircraft tow-in and push-back
  • Baggage transfer
  • Transportation of baggage, passengers, freight, mail, documents and courier items.

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Cargo Services

Cargo handling par excellence

Since July 1, 2004 the new cargo subsidiar Frankfurt Cargo Services GmbH (FCS) offers reliable services for cargo handling at a competitive price. As the biggest neutral freight handler in Frankfurt, Frankfurt Cargo Services GmbH (FCS) provides a range of innovative, tailor-made logistics solutions. A well motivated team and state-of-the-art freight facilities are available, so that cargo customers can be assured of a consistently high level of service quality – round the clock. FCS places the emphasis on customer orientation in all its activities: its freight handling is characterized by safety, reliability and speed.

Our range of services:

  • Physical and documentary handling of all freight types for import
  • Export and transfer: hazardous goods
  • Express cargo
  • Valuable cargo
  • Perishable goods
  • Animal transport
  • Mail
  • General cargo

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Executive Aviation Services

Premium Services

Members of our Fraport Executive Aviation team are on duty 24 hours a day, 365 days a year to personally meet your wishes.
We’re experienced experts and used to providing a wide range of premium services. They include looking after guests and crews, an exclusive fleet of vehicles for ground transportation, and complete aircraft handling. Our ability to access the Fraport Group’s extensive network and resources when necessary makes us an especially reliably and flexible partner.

Our Executive Aviation Terminal Services are available daily from 06.00 until 22.00 LOC; H24 PPR; FBO 24h.

More Information about our Executive Aviation Services.

Here you can find our conditions of use and charges.

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Contact

Telefonistin mit Headset

If you need any assistance do not hesitate to contact us.

Hiltrud Winkler

Hiltrud Winkel

Sales & Customer Service

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services (BVD-RV)
60547 Frankfurt am Main

Phone: + 49 69 690-66350

Contact Form
Marc Poeschmann

Marc Poeschmann

Vice President Infrastructure Charges

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services
Infrastructure Charges (BVD-IE)
60547 Frankfurt am Main

Phone: +49 69 690 - 20009

Contact Form
Jerome Konn-Kruse

Jerome Konn-Kruse

Senior Vice President Transport and Services

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services (BVD-T)
60547 Frankfurt am Main

Phone: +49 69 690-20249

Contact Form
Brigitte Press

Brigitte Press

Senior Vice President, Ramp and Passenger Services

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services (BVD-S)
60547 Frankfurt am Main

Phone: +49 69 690 71101

Contact Form
Anne Smirr

Anna Smirr

Vice President Sales & Marketing

Fraport AG
Frankfurt Airport Services Worldwide
FCS - Frankfurt Cargo Services GmbH
Sales & Marketing (FCS VM)
60547 Frankfurt am Main

Phone: 49 69 690 71101

Contact Form

Whether you need general terms and conditions, price lists or ground handling contracts: a highly motivated team is available to ensure that your business relationship with our ground handling services develops just as dynamically as our commitment to you, both on the ramp and at the terminal.