Terminal & Traffic Management

Terminal 2 Flugzeug

Terminal Management comprises the overall management of terminal facilities and passenger processes at Frankfurt Airport.

Terminal Management tasks include:

  • Provision of safe and appropriate terminal facilities in accordance with applicable rules and regulations
  • Responsibility for operating safety, efficiency and cleanliness of the terminal facilities, especially guaranteeing safety
  • Operational control by the Terminal Duty Managers, who are available round-the-clock to be contacted for all terminal management issues
  • Passenger flow management
  • Passenger Service, which encompasses the Information Services, Lost & Found and Communication Center
  • Supplying departing and arriving passengers as well as meeters and greeters with current flight data at critical points of decision

Here you can find the General Terms and Conditions regarding provision and use of counters in the Terminal Facilities

Apart from management of the terminal facilities and passenger handling processes at Frankfurt Airport, Fraport AG is also active in the terminal management and operations area at further locations across the world:

Terminal & Traffic Management Contact

Platzhalter Porträtfoto

Customer Service Center for airlines and government agencies

Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations.

Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main

Phone: +49 69 690 - 77091

Contact Form
Platzhalter Porträtfoto

Air Supervisor

E.g. requests for exceptional permits concerning night-time restrictions.

Phone: +49 69 690 - 71717

Contact Form
Platzhalter Porträtfoto

Safety & Security Control Center

Serves as the central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and the rescue services.

Fraport AG
Frankfurt Airport Services Worldwide
Safety and Security Control Center (FTU-SL2)
60547 Frankfurt am Main

Phone: +49 69 690 - 22222

Contact Form
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