Contact Persons

Sales & Costumer Relations

Winfried Hartmann

Winfried Hartmann

Senior Vice President

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management
Corporate Safety and Security (FTU-VK)
60547 Frankfurt am Main

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Ground Services

Hiltrud Winkler

Hiltrud Winkel

Sales & Customer Service

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services (BVD-RV)
60547 Frankfurt am Main

Phone: + 49 69 690-66350

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Brigitte Press

Brigitte Press

Senior Vice President, Ramp and Passenger Services

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services (BVD-S)
60547 Frankfurt am Main

Phone: +49 69 690 71101

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Jerome Konn-Kruse

Jerome Konn-Kruse

Senior Vice President Transport and Services

Fraport AG
Frankfurt Airport Services Worldwide
Ground Services (BVD-T)
60547 Frankfurt am Main

Phone: +49 69 690-20249

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Safety and Security

Platzhalter Porträtfoto

Fraport AG

Safety and Security Control Center

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management, Corporate Safety and Security (FTU-SL)
60547 Frankfurt am Main

Phone: +49 69 - 690 22222

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Nina Reitz

Nina Reitz

Senior Manager Emergency Management

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management, Corporate Safety and Security (FTU-SL1)
60547 Frankfurt am Main

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Florian Adam, FTU-SL2

Florian Adam

Senior Manager Safety and Security Control Center

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management, Corporate Safety and Security (FTU-SL2)
60547 Frankfurt am Main

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Dr. Walter Gaber

Dr. Walter Gaber

Vice President Medical Services

Fraport AG
Frankfurt Airport Services Worldwide
Medical Services (VA5)
60547 Frankfurt am Main

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Karl-Christian Hahn

Karl-Christian Hahn

Senior Manager Airport Fire Safety and contact person Rescue Services

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management, Corporate Safety and Security (FTU-SG)
60547 Frankfurt am Main

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Friedhelm Jungbluth

Friedhelm Jungbluth

Vice President Corporate Safety and Security

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management, Corporate Safety and Security (FTU-S)
60547 Frankfurt am Main

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Platzhalter Porträtfoto

Airport and Aviation Security

Phone: +49 1805 - 372 276*

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Terminal and Traffic Management

Platzhalter Porträtfoto

Customer Service Center for airlines and government agencies

Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations.

Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main

Phone: +49 69 690 - 77091

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Platzhalter Porträtfoto

Air Supervisor

E.g. requests for exceptional permits concerning night-time restrictions.

Phone: +49 69 690 - 71717

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Platzhalter Porträtfoto

Safety & Security Control Center

Serves as the central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and the rescue services.

Fraport AG
Frankfurt Airport Services Worldwide
Safety and Security Control Center (FTU-SL2)
60547 Frankfurt am Main

Phone: +49 69 690 - 22222

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Customer Services

Platzhalter Porträtfoto

Complaint Management & Customer Care

Responds to passenger feedback and complaints.

Fraport AG
Frankfurt Airport Services Worldwide
Service Quality (FTU-TS)
60547 Frankfurt am Main

Phone: +49 1804 - 372333

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Platzhalter Porträtfoto

Fraport Communication Center

The FCC serves as the airport’s central telephone switchboard, provides passenger information (e.g., on departure and arrival times), processes passenger announcements via the PA system.

Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main

Phone: +49 1806-3724636

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Platzhalter Porträtfoto

Lost & Found

The Lost & Found office helps reunite lost items with their owners. This includes all items lost at Frankfurt Airport, except for those lost on taxis, the airport’s train stations, or onboard an aircraft. The items are stored at the office for three months before being auctioned off.

Fraport AG
Frankfurt Airport Services Worldwide
Terminal Services (FTU-TB22)
60547 Frankfurt am Main

Hours of operation: daily from 9 a.m. to 5 p.m.
Location: Terminal 1, Concourse A, Level 0

Phone: +49 69 690 - 66359
Fax: +49 69 690 - 54081

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Platzhalter Porträtfoto

Safety & Security Control Center

Serves as the central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and the rescue services.

Fraport AG
Frankfurt Airport Services Worldwide
Safety and Security Control Center (FTU-SL2)
60547 Frankfurt am Main

Phone: +49 69 690 - 22222

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Platzhalter Porträtfoto

Porter Service

Provides baggage transport services and storage.

Frankfurt Porter Service
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VIP-Service

Platzhalter Porträtfoto

VIP Service

Fraport AG
Frankfurt Airport Services Worldwide
Airside and Terminal Management, Corporate Safety and Security
VIP Service (FTU-VS)
60547 Frankfurt am Main

Phone: +49 69 690 - 70366
Fax: +49 69 690 - 70369

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