FAQs

Company Registration

To register as a company, one of the requirements below must be met:

  • You have signed a license agreement with Fraport AG’s FTU-WE department.
  • You have signed a lease agreement with Fraport AG. Please enclose the first page of the lease agreement and the signature page with the company data sheet.
  • You have signed a license agreement on behalf of a retail company at the airport (cf.: licensing guidelines; license agreement).
  • You are operating on the airport premises on behalf of Fraport AG.
  • You are an airline operating at Frankfurt Airport. 
  • You are a government agency with official authority.
  • You have received other permission to operate at Frankfurt Airport.

Companies that are not yet registered at the Airport ID Card Service Center must complete the following document:

Airport ID Cards can then be applied for. 

The form can also be used to update company data: for instance, authorized signatories can be changed.

For authorization of a vehicle for the apron or the operational area, please complete the “Vehicle ID Card application”.

Shipping companies and courier services with no office at the airport can use the “transferable Vehicle ID Card” to enter airport access gates Tor 26, Tor 31, and Tor 32.

Yes, you need a permanent, personal Airport ID Card if you are working at Frankfurt Airport. If it’s just for a few days, however, you can also apply for a Visitor ID Card. The Visitor ID Card is a personal, but temporary ID Card.

Temporary Visitor ID Cards are available at the following locations: airport access gate Tor 3a, the Airport ID Card Service Center (main office) in Building 161, the Airport ID Card Service Center in Terminal 1 Arrivals Hall C, and airport access gates Tor 31 and Tor 32. Please note the respective opening hours


Visitor ID Cards for the operational area (green):

Visitor ID Cards for the operational area can be issued for a maximum of five days per quarter. Submission of an EU ID card or passport (with a residence permit if applicable) is required as proof of identity.


Visitor ID Cards for the security-restricted area (blue, red, yellow):

Visitor ID Cards for accompanied visitors:

Visitor ID Cards for the security-restricted area can be issued once per month per person for a maximum of one day each time – with no background check or aviation security training. This type of Visitor ID is however is only issued under the condition that the person is constantly accompanied by a holder of a valid Fraport ID Card (of at least the equivalent color).Submission of an EU ID card or passport (with a residence permit if applicable) is required as proof of identity.

The accompanying person must also be present on site when the ID Card is collected.

Should your work assignment extend beyond the period stated above, please apply for an Airport ID Card.

Visitor ID cards are issued free of charge by the Airport ID Card Service Center.

Types of ID Cards/Application for Airport ID Cards

Applications for ID Cards must be submitted to the Airport ID Card Service Center in writing. To do so, please use the available electronic forms. You can send the fully completed and signed digital application including annexes (photocopy of your national ID card or passport and, where applicable, training documents) by e-mail in PDF format (combined in a single document) to flughafenausweise@fraport.de

If you wish to send a password-protected file, please contact the stated e-mail address in advance.

Unfortunately, we do not process handwritten applications.

All stated details must match the officially registered details (e.g. multiple forenames as per national ID card) of the applicant.

To apply for an ID Card online, the company must register in the ID web portal (available in German only). A form is generated in this process, which you should please complete, sign, and return to flughafenausweise@fraport.de in PDF format. As soon as processing at the Airport ID Card Service Center is complete, you will receive an e-mail with the access data you need for the online application. Please note that, at present, only personal permanent ID Cards can be applied for via the web portal.

The airport has areas with different access requirements. The area for which an ID Card is valid is denoted by its color. This relates to Airport ID Cards as well as Vehicle ID Cards and Visitor ID Cards. The Airport ID Cards are granted various access rights in association with the color of the ID card.

Our map contains an overview of how the areas are distributed at the airport.

ID
color
Entitles the holder to access
Background
check
Aviation security training
Basic safety training
Green
Operational terminal area (e.g. pre-security terminal areas, basement roads)
No No No
Blue Airside terminal area + sensitive areas of the security restricted areas in the terminals + operational terminal area (e.g. departure lounge, post-security terminal areas)
Yes Yes No
Red Apron area and operational area
Yes Yes Yes
Yellow Includes the areas from the green, blue and red IDs
Yes Yes Yes

The ID Card you are issued with will depend on where you are working at the airport. Information on other types of ID Card and additional authorizations can be found in the ID Card Regulations.

Contact your company with regard to this. There are authorized signatories there who must sign the application form (Part C).

Anyone performing activities in the airside areas (ID Card colors green + L, red, blue, and yellow) must undergo a background check.

In the state of Hesse, the Frankfurt Police Headquarters is responsible for the performance of the background check. The personal details are checked by various government agencies. This requires the disclosure of residential addresses and periods of (non-)employment in the last five years. 

Frankfurt Police Headquarters requires a certificate of good conduct for people who have lived and/or worked outside Germany during this period. This must be enclosed with the application.

As soon as you need access to the airside areas (red, blue and yellow ID Cards), you must pass a valid background check as per Section 7 of the Aviation Security Act. We can apply for a background check on your behalf at the responsible government agency. 

If a background check was performed via Fraport AG in the context of the ID Card application, it will be automatically initiated again in time before it expires. If the previous background check was performed directly in another German state or by the Hesse Aviation Security Authority and recognized in Frankfurt, an application to extend the individual’s background check must be made to us or instigated separately at the previous government agency. If initiation via Fraport AG is desired, please fill out the “Addendum to personal data for the initiation of the background check”. The form is available here.

Security training is required for entry into the airside areas (red, blue and yellow ID Cards). You will automatically receive the essential information when applying for an ID Card. The access details for online training will be sent to the applying company by mail. If you have any questions about “aviation security training,” please contact Fraport.IST@fraport.de.

Basic safety training is required for entry to the apron (red and yellow ID Cards). You will automatically receive the essential information when applying for an ID Card. The access details for online training will be sent to the applying company by mail. If you have any questions about “basic safety training,” please contact safety-schulung@fraport.de.

Processing of an ID Card valid for the operational area usually takes around one to two weeks. For ID Cards that require a background check, processing takes approximately four weeks.

As soon as processing is complete, the applying company automatically receives a pick-up notification from the Airport ID Card Service Center by e-mail. Please refrain from inquiring about the status of your application.

For the extension of Airport ID Cards, the “Airport ID Card application” must be completed again. Companies can submit these ID Card applications online via the web portal for Airport ID Cards (available in German only).

Yes, this is possible. You will receive a separate Airport ID Card for each activity. For a “further activity,”  the company that wishes to contract you must submit an “Airport ID Card application form.” In this case, application type “further activity” must be selected in “Section C” of the application form. Your company will be informed as soon as processing is complete. 

Please bring your current Airport ID Card when you are issued the additional ID Card.

Application Approval

Please print out the digitally completed application form and send it with all required signatures including annexes (combined in one document) by e-mail in PDF format to flughafenausweise@fraport.de. If you wish to send a password-protected file, please contact the stated e-mail address in advance.

As soon as the processing of the application is complete, your company will receive a pick-up notification from us by e-mail. We need around one week to process an ID Card valid the operational area. For all Airport ID Cards that require a background check, please expect a processing time of around four weeks, as the background check is performed by the Hesse Aviation Security Authority. Unfortunately, we cannot speed up this process.

ID-Card Pick-up

To collect your ID Card, you must show us your valid EU ID card or passport and, if applicable, your residence and work permit.
The ID Card photo will be taken directly when you collect the ID Card.
To collect a Vehicle ID Card, you need your original vehicle registration document.
It is essential to arrange an appointment to collect your ID Card. 
 
 

Directions (GPS coordinates N 50.053039 E 08.581137

The Airport ID Card Service Center (main office) is situated in Building 161, Room 1032.

The Airport ID Card Service Center in Terminal 1 is situated in Arrivals Hall. C The current opening hours can be found here

Please arrange an appointment to collect your ID Card.

Handling of Airport ID Cards

In this case, you can have your ID Card replaced free of charge at the Airport ID Card Service Center – even without an appointment.

If this happens, please inform the Safety & Security Control Center immediately at +49 69 690 22222.

If you do not find the ID Card, you will rece ive a new Airport ID Card at our Service Center on submission of your EU national identity card or passport.. An appointment is not required.

In this case, you can obtain a replacement Airport ID Card for one day from the locations below. It must be returned afterwards.

You can obtain replacement Airport ID Cards from the following issuing points:

  • Airport access gate Tor 3a: Monday to Friday from 6:00 a.m. to 4:00 p.m.
  • Airport access gate Tor 31 or Tor 32: 24 hours every day
  • Airport ID Card Service Center in Terminal 1: Daily from 6:00 a.m. to 10:00 p.m.
 

Vehicle ID Cards

The Vehicle ID Card is valid for five years. Before the five years expire, a new application for a Vehicle ID Card can be made so that the ID Card is extended for another five years. If you no longer need the Vehicle ID Card, please return it in promptly. 

Please attach a copy of the vehicle registration document to the application for a Vehicle ID Card. Proof of technical or accident prevention inspection is not required.

You submit an application for a Vehicle ID Card and, when collecting the ID Card, you can choose between a Vehicle ID Card that is affixed to the windshield or a Vehicle ID Card that can be affixed to the metal of the vehicle body.

Your company pays for every full year (not calendar year) that you use the Vehicle ID Card. On the first day of the new year, you will be invoiced for the use of the Vehicle ID Card for another year. 

Shipping companies and courier services that are not based at Frankfurt Airport can use a transferable Vehicle ID Card to enter airport access gates Tor 26, Tor 31, and Tor 32.

To ensure that Vehicle ID Card applications are processed quickly and properly, all the information required on the form  must be entered digitally and in full. The form must then be signed and sent by e-mail in PDF format (combined in a single document) to flughafenausweise@fraport.de.

Miscellaneous

In this case, please hand in your change-of-name certificate or your current national ID card along with your Airport ID Card at the Airport ID Card Service Center. You will then receive an Airport ID Card with your new name.  Please arrange an appointment.  

You can contact us by e-mail at flughafenausweise@fraport.de or by calling +49 69 690 71110 during our business hours.

If you need additional access authorization for a specific area or airport access gate, please send your request to flughafenausweise@fraport.de.

The following information is required when applying for additional authorizations:

  • ID Card number
  • Surname, forename
  • Company
  • Period
  • Scanner number applied to the device to be activated
  • Reasons why access is needed
  • Confirmation from the client if required
  • Proof of parking space if required (only for access to Cargo City South and North as well as the east operational area)  

Please note that, for these inquiries, only e-mails from company addresses can be dealt with.

Please arrange an appointment.

You need an appointment to collect your Airport ID Card (Personal ID Card and Vehicle ID Card) and for the re-issue of your ID Card if you change your name.

You can get a new Airport ID Card without an appointment if your current one has been damaged, scratched, lost, or stolen. Please expect to wait.