Ground Handling

From XS to XXL - our Fraport Ground Services can provide individual solutions for any customer. With speed and precision we carry out all handling services according to IATA AHM 810. Coordinated processes, qualified staff and state of the art equipment guarantee you the highest level of flexibility and reliability to turn around your aircraft on time.

Our range of services comprise:

Passenger Services

A personal approach that creates trust

Our main focus is the satisfaction of airlines and their customers. We have therefore set up a passenger service which is as personal and as customized as possible – from passenger care, through boarding, to flight scheduling and the briefing of crews. This is the policy of all our facilities, which also combine friendly service with efficiency.

Serving the passenger:

  • Check-in
  • Ticketing
  • Baggage identification
  • Special passenger care
  • Passenger and crew transport
  • Travel agency
  • Representation at station
  • Training

Serving the airline:

  • Crew briefing
  • Ground operations
  • Crew transport
  • Ramp supervision
  • Walk-out assistance
  • Cleaning of aircraft interior
  • Checking of containers and oxygen and sight-checking of aircraft


Ramp Services

Precision in aircraft servicing

The core expertise of Ground Handling is the fast and efficient servicing of aircraft. Complex supply chain processes and skilled specialists, supported by a range of special equipment and systems, ensure a high level of efficiency, reliability and precision while aircraft are on the ground.

Our ramp services:

  • Incoming flight servicing
  • Provision of state-of-the-art handling and servicing equipment
  • Loading and unloading of baggage, mail and cargo
  • Toilet and water service
  • Aircraft tow-in and push-back
  • Baggage transfer
  • Transportation of baggage, passengers, freight, mail, documents and courier items.


Executive Aviation Services

Premium Services

Members of our Fraport Executive Aviation team are on duty 24 hours a day, 365 days a year to personally meet your wishes.
We’re experienced experts and used to providing a wide range of premium services. They include looking after guests and crews, an exclusive fleet of vehicles for ground transportation, and complete aircraft handling. Our ability to access the Fraport Group’s extensive network and resources when necessary makes us an especially reliably and flexible partner.

Our Executive Aviation Terminal Services are available daily from 06.00 until 22.00 LOC; H24 PPR; FBO 24h.

More Information about our Executive Aviation Services.

Here you can find our conditions of use and charges.