Terminal Management comprises the overall management of terminal facilities and passenger processes at Frankfurt Airport.
Terminal Management tasks include:
- Provision of safe and appropriate terminal facilities in accordance with applicable rules and regulations
- Responsibility for operating safety, efficiency and cleanliness of the terminal facilities, especially guaranteeing safety
- Operational control by the Terminal Duty Managers, who are available round-the-clock to be contacted for all terminal management issues
- Passenger flow management
- Passenger Service, which encompasses the Information Services, Lost & Found and Communication Center
- Supplying departing and arriving passengers as well as meeters and greeters with current flight data at critical points of decision
Here you can find the General Terms and Conditions regarding provision and use of counters in the Terminal Facilities.
Innovative processes and products
Innovative concepts and systems have been introduced in order to guarantee competitive passenger operations at Frankfurt Airport. These are:
- easyPass: EU citizens holding the new chip-equipped electronic EU passport may go through automated border control posts, identified by means of biometrics. At Frankfurt Airport, there are already 32 EasyPASS lanes available for arriving passengers, and 24 EasyPASS lanes for departing passengers. These facilities are intended to speed up passenger border crossings.
- MAM (Mobile Asset Management): Electronic documentation of the availability and condition of passenger-facility areas by means of Tablet PCs and transponder technology
- MACS (Multi Access Control System), a powerful and advanced management and access control system
- eGates: A fast, safe and comfortable service that allows passengers to pass the boarding pass control by simply scanning the 2D barcode on their boarding pass
- Customer-oriented passenger services, including services as part of the “Great to have you here!” quality service program. This now also includes the acceptance and storage of so-called dangerous goods (up to a certain size) which passengers are prohibited from taking onboard. Against a fee, these goods are safely and properly stored at the airport awaiting collection by the passenger after their return.
- Concepts to improve passenger information e.g. flight information via e-mail, info kiosks equipped with barcode scanners that allow passengers to get, for example, up-to-the-minute information on a flight or departure gate, Social media, flight information via Twitter, the FRA app with indoor navigation; makes information on a flight and the airport available at any time
- Passenger flow analysis, provides forecasts every five minutes of the overall passenger flow at Frankfurt Airport
Apart from management of the terminal facilities and passenger handling processes at Frankfurt Airport, Fraport AG is also active in the terminal management and operations area at further locations across the world:
Terminal Management & Operations Worldwide