Quality management

To highlight potential for improvement in the key processes of Fraport AG, certification of the quality management system in line with international standard ISO 9001 was applied for and successfully completed back in 1996. From 2000, this certification was also extended to Group companies and a voluntary certification group was set up.

Along with Fraport AG, this certification group contains 16 further companies from all over the world. The individual companies are:

  • NICE Aircraft Services & Support GmbH, Frankfurt
  • ASG Airport Service Gesellschaft mbH, Frankfurt
  • FraGround Fraport Ground Services GmbH, Frankfurt
  • ACS Airport Cater Service GmbH, Frankfurt
  • AGS Hannover Aviation Ground Services GmbH, Hanover
  • mas medical airport service GmbH, Mörfelden-Walldorf
  • Fraport Twin Star Airport Management AD, Bulgaria (Varna Airport, Bourgas Airport)
  • AirITSystems GmbH, Hanover
  • FraSec Fraport Security Services GmbH, Frankfurt
  • FRACareS FraCareServices GmbH, Frankfurt
  • Terminal for Kids gGmbH, Mörfelden-Walldorf
  • Flughafen Hannover-Langenhagen GmbH Verkehrsbereich, Hanover
  • ASH Aircargo Services Hannover GmbH, Hanover
  • Fraport Slovenija, d.o.o, Ljubljana Airport
  • GCS Gesellschaft für Cleaning Service m.b.H & Co. Airport Frankfurt/Main KG
  • AirIT Services GmbH, Frankfurt

The aim of quality management is to ensure high quality of the available products and services as well as continuous improvement of all key processes. Knowledge of the processes performed in the company and their effectiveness, efficiency and interaction are essential to long-term corporate success. Measures such as internal audits are performed regularly in order to maintain a high level of process and service quality and improve it with the persons responsible as required. Likewise, TÜV SÜD Management Service GmbH conducts regular external auditing to maintain the certification. This serves to verify and confirm the internationally recognized high quality of the Fraport Group's products and services.