Fraport Group’s mission statement places the focus on our customers. The slogan reflects our commitment to ensuring a “good trip” to all our clients: “Gute Reise! We make it happen”.
We are Europe’s best airport operator and set standards worldwide.
Fraport will continue to secure the attractiveness and the success of its Frankfurt Airport (FRA) home base. Building the new Terminal 3 will be the next major step of infrastructure development at FRA. This will create the necessary capacities for the traffic volumes in the years ahead. Our expertise, which we have gained and will continue to enhance at FRA, is also a guarantee of success for the ongoing evolution and expansion of our international subsidiaries.
To facilitate growth, Fraport will strengthen its innovation leadership and develop new customer-focused business models.
As a service-oriented provider, Fraport places the customer center stage. Whether aircraft passengers, air carriers, the freight community, concessionaires, tenants or consulting customers, all receive the best service and high quality. Fraport anticipates and meets the desires of the customers while simultaneously observing cost-effectiveness. Product developments, individual services and the range of services result from this premise.
By integrating our wide range of services into the cooperative structure of the company, we achieve our common goals. This integrated business model is a unique factor that distinguishes Frankfurt Airport from other airports. Our aim is to use this business model to remain competitive and do business successfully.
Through efficient cooperation and with a view on the big picture, Fraport masters the complexity of the tasks and projects, while fostering team spirit and networking across the entire Group.
As a learning organization, Fraport is committed to proper business practice, cost-effectiveness and competitiveness. Risks and chances are identified in due time, market changes are anticipated. Fraport promotes innovations and new business ideas. The management philosophy is characterized by high commitment to excellence, continuous development and mutual confidence. The entire workforce contributes to success of the company. Here, Fraport acts in a supportive role and sets the frameworks for development and qualification.
We offer multi-modal hubs for all means of transportation – physically as well as in a digitized world. Therefore, we review innovative technologies for the value they can add to our business and finally adapt them – alone or with partners – for the benefit of our company, our customers and our employees. We are digitally connected with all our stakeholders.
As a fair employer Fraport fosters a respectful and open working climate. The diversity of our employees is appreciated and regarded as an asset. Fraport places great importance on a mutually respectful and constructive dialogue with our customers and partners. Fraport wants to be a good neighbor and cooperates closely with all regional stakeholders to minimize the negative effects of airport operations. We remain committed to reducing the airport’s noise footprint, by using all available technical and operational possibilities.
Fraport Group’s strategy aims at guiding the company in the global aviation market. With regard to our strategic challenges and underlining the dynamic market development, representatives of Fraport’s business units and companies pursue various projects bundled in seven strategic programs. Thus, we promote the achievement of the strategic goals of our mission statement.