Fraport AG is one of the leading companies in the global airport business and active at 31 airports on four continents (IPO in 2001). As an airport company, Fraport provides the full range of operational and management services relating to airside and terminal operations. The 2019 traffic figures for Frankfurt Airport are impressive: more than 1,400 aircraft took off and landed and over 6,000 tonnes of cargo were handled at FRA per day.
“Gute Reise! We make it happen” – Fraport’s slogan puts customers at the forefront both at Germany’s largest aviation hub in Frankfurt and at all Group airports worldwide. Five Group targets and the Group strategy describe the vision that drives our company. Highest priority is given to values-based compliance, which means acting in conformity with the law and all other rules and regulations. Diversity and equal opportunities enrich the company and strengthen our performance and competitiveness.
Fraport is committed to responsible corporate governance. This encompasses environmental issues, as well as economic, social and community aspects.
Fraport’s various management systems ensure responsible business processes across the Group. Fraport promotes a safe and healthy working environment at all Group companies, by applying a holistic approach to occupational health and safety. Processes are continuously enhanced and optimized on a Group-wide basis. A “safety first” principle applies for all airport operations at Frankfurt Airport and worldwide. Fraport’s environmental management organizes and monitors environmental protection throughout the Group. Fraport and its subsidiaries are committed to the sustainable handling of natural resources and the continuous improvement of the Group’s environmental performance.
Whether in the terminals or on the apron: Fraport organizes all airport processes responsibly and efficiently – supported by latest-generation technology. Efficient airport operations require smooth handling processes and a working infrastructure to ensure short transfer times. Airport staff play a key role in achieving this. Safety too is paramount. Airport departments ensuring safe operations include the Airport Fire Services, the Medical Center and Rescue Services, as well as Fraport’s dedicated Corporate Safety and Security unit.
As the operator of Germany’s largest airport, Fraport AG has extensive knowledge and many years of experience in all areas of flight and terminal operations, including ground handling. The airport company is also very familiar with retail, infrastructure and expansion projects. Fraport is happy to pass this expertise to its subsidiaries, joint ventures and customers.
Any business activity relies on the right infrastructure. At Frankfurt Airport, experts from various disciplines work together in a spirit of mutual trust to successfully bring to fruition challenging large-scale construction projects. These projects are as multifaceted as the passengers and visitors who come to the airport. Construction above and below ground, structural engineering, modernization work, and road and tunnel construction all make an important contribution to the “Gute Reise” mission statement.
Frankfurt Airport is an exciting marketplace for travelers and visitors, boasting a wide range of shops, restaurants and bars. Germany’s largest aviation gateway is also a premium location for retail and catering. Moreover, Fraport offers numerous airport-related services, from IT infrastructure and terminal equipment through to construction services. Its portfolio also encompasses safety and security-related services. Since the airport is subject to strict access regulations, the ID Card Service Center is responsible for issuing the necessary airport ID cards.
Resource conservation and climate protection have long been important tasks for Fraport. In 2008, Fraport set itself the target of reducing its CO2 emissions at Frankfurt Airport to under 75,000 tonnes yearly by 2030 – and to become completely carbon free by 2045.
Our community portal gathers information on the current aircraft noise situation, the take-off and landing direction, and noise abatement measures at the airport.
C2.1 Airport User Regulations for Frankfurt Airport (as of: February 8, 2021)
C2.2 General Airport Regulations (as of: November 15, 2021)
C2.3 Terminal Regulations (as of: November 3, 2021)
C2.5 Regulations on Traffic Data (as of: February 8, 2021)
C2.8 General Framework Conditions of Fraport AG for the Performance of Ground Handling Services (as of: January 1, 2021)
C2.9 Traffic Regulations (as of: January, 1st 2022)
C3.10 Process for Dealing with Fraport AG Key Systems (as of: May 19, 2021)
C4.3 Identification Regulations (as of: February 1, 2022)
C4.6 SMS Regulation (as of: April 1, 2021)
C4.8 Fire Safety Regulations (as of: February 8, 2021)
F8.0 Management Systems - Regulations on Management Systems (as of: January 15, 2019)
General Payment Terms of Fraport AG Frankfurt Airport Services Worldwide
General Terms of Payment of Energy air GmbH
Frankfurt Airport Services Worldwide
60547 Frankfurt / Main
General Inquiries and Comments:
+49 1806 372-4636 *
* 20 cents (€) per call within German landline network.
Feedback by Email:
Passenger information by Email:
Aircraft Noise & Noise Abatement:
Contact Form for Noise Inquiries (in German only)
Contact Link to Medical Center (for passengers and employees)
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