Airside and Terminal Operations: Overall Management

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Operations

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Both in the pre-security area and beyond the security checks, Fraport organizes all processes responsibly and efficiently – including with the help of advanced technology. 

Fraport ensures safety, security, cleanliness, and functionality with innovative processes and products.

 

Terminal Management covers the overall management of terminal facilities and passenger processes at Frankfurt Airport.

What we do in Terminal Management:

  • We provide safe, secure, rule-compliant terminal facilities
  • We are responsible for operational safety, operability, and cleanliness of the terminal facilities: in particular, we guarantee public safety
  • The Terminal Duty Managers are responsible for operational management, and are available 24 hours a day as points of contact for all terminal management issues
  • We provide our passengers with customary services such as information, a lost & found office, and a communication center
  • We control passenger flow
  • We supply departing and arriving passengers as well as meeters and greeters with current flight data at critical points of decision

Here are the General Terms and Conditions regarding provision of counters for passenger handling as well as sales and ticket counters
EasyPASS
EasyPASS

Schnell und einfach durch die Grenzkontrolle

Fraport tests new systems

 

The innovative concepts and systems introduced by Fraport also ensure competitive passenger operations at Frankfurt Airport:

  • EasyPASS: EU citizens holding the new chip-equipped EU ePassport can go through automated border control posts, identified by means of biometrics. At Frankfurt Airport, there are already 32 EasyPASS lanes available for arriving passengers and 24 for departing passengers to reduce waiting times at border control.
  • MAM (Mobile Asset Management): electronic documentation of the condition of passenger facility areas by means of tablet PCs and transponder technology
  • MACS (Multi-Access Control System): a powerful and advanced management and access control system
  • eGates: a fast, safe, and convenient service that allows passengers to go through boarding card control by simply scanning the 2D bar code on their boarding card.
  • From the “Great to have you here!” service program and the “5-star program”: This includes the acceptance of “dangerous goods” – up to a certain size – which passengers are prohibited from taking on board. In exchange for a fee, these goods are safely and properly stored.
  • Concepts to improve passenger information: e.g. flight information by e-mail, an information kiosk where, for instance, passengers can scan their boarding card to check the status of their flight and gate, social media, and the Frankfurt Airport app with which travelers can look up all information about their flight and the airport including indoor navigation at any time
  • Passenger flow analysis that records overall passenger flow at Frankfurt Airport in real time every five minutes
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Safe, efficient, and customer-oriented: how Fraport organizes activities in the movement areas.

 

In the Aviation Airside area – beyond the security checks – we ensure safe, efficient, and customer-oriented control of traffic and operations in the movement areas.

 

  • We handle aircraft taxiing operations on the apron.
  • We tow, marshal, secure, and park aircraft, helicopters, and aircraft tugs.
  • We plan and assign aircraft handling positions and gates.
  • We gather and process all relevant flight schedule, flight operations and status data.
  • We coordinate winter services.
  • We coordinate and approve construction and maintenance work in the aircraft movement areas (e.g. runway repairs).
  • We conduct and monitor airside operations to ensure safe and rule-compliant operations at Frankfurt Airport in line with Section 45 of the German Air Navigation Certification Order (LuftVZO).
  • We perform aircraft accident investigations in compliance with Section 4 ($) Clause 2 of the German Aviation Accident Investigation Act (FIUUG) on behalf of the German Federal Bureau of Aircraft Accident Investigation (BFU).

 

To handle aircraft taxiing operations, we work closely with the control tower of DFS German Air Navigation Services. This enables us to coordinate air traffic during the transitions between the respective control zones and to act rapidly and effectively in the event of emergencies.

Assistance from technology

 

An array of technical systems help staff to ensure that operations run smoothly:

  • The FDPS (Flight Data Processing System) supplies the staff in Central Apron Control with all the flight plan data they need.
  • The ACCS (Apron Control Communication System) provides radio connections. 
  • The RMS (Resource Management System) is used to plan and assign aircraft parking positions and gates. Cameras help to monitor areas of the apron that are hard to see.
  • The employees of Apron Control receive data on landings and aircraft towing operations via the FOGS system (Follow-Me Guidance Support).
  • The FAST MS system helps air traffic controllers to handle taxiing and the high traffic volume efficiently.

A system for exchanging information and optimizing decisions

 

Airport Collaborative Decision-Making (Airport CDM) is a process initiated by the EU which aims to improve operational efficiency at airports and to connect them to the European air traffic management network. Its particular focus is on optimizing the aircraft turn-round process.

The Airport CDM process is based on the exchange of information between the partners involved, i.e. the airport operator, the airlines, the handling and air navigation companies, and the European Organization for the Safety of Air Navigation, Eurocontrol, as the network manager. Exchange of up-date, high-quality information by all partners gives them an improved and shared awareness of situations. As a result, they can optimize their decision-making. Consequently, in conjunction with other process elements, the system is intended to improve punctuality in the turn-round process and optimize the use of resources. Airport CDM also helps to reduce delays overall.

In April 2008, we reached a joint agreement with DFS German Air Navigation Services to carry out an Airport CDM project at Frankfurt Airport.

 

In place since 2011

 

The Airport CDM process has been applied in normal operations at Frankfurt Airport since February 2011. The following six Airport CDM process elements have been successfully implemented here:

  • Information exchange
  • Airport CDM milestones approach
  • Pre-departure sequencing
  • Variable taxi times
  • Collaborative updating of flight information
  • Airport CDM in adverse situations

 

They have improved stability of airside processes. In addition, slot adherence has increased. This in turn is reflected by an overall rise in outbound punctuality. In December 2011, Eurocontrol awarded Frankfurt Airport a certificate for successful implementation of Airport CDM.

Further information on Airport CDM.
Customer Service Center for Airlines and Government Agencies

Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations.

Air Supervisor

E.g. requests for exceptional permits concerning night-time restrictions.

+49 69 690-71717
Safety & Security Control Center

Serves as the central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and the rescue services.

+49 69 690-22222

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