AIRSIDE AND TERMINAL OPERATIONS: OVERALL MANAGEMENT

Dialog with Neighbors

Aircraft Noise

Frankfurt CargoHub

Frankfurt Location

Operations

Medical Center

Both in the pre-security area and beyond the security checks,  Fraport organizes all processes responsibly and efficiently – including with  the help of advanced technology.  

Fraport ensures safety, security, cleanliness, and  functionality with innovative processes and products.

Terminal  Management covers the overall management of terminal facilities and passenger  processes at Frankfurt Airport.

What we do in Terminal Management:

  • We provide safe, secure, rule-compliant terminal facilities
  • We are responsible for operational safety,  operability, and cleanliness of the terminal facilities: in particular, we  guarantee public safety
  • The Terminal Duty Managers are responsible  for operational management, and are available 24 hours a day as points of  contact for all terminal management issues
  • We provide our passengers with customary  services such as information, a lost & found office, and a communication  center
  • We control passenger flow
  • We supply departing and arriving passengers  as well as meeters and greeters with current flight data at critical points of  decision

Here  are the General Terms and Conditions regarding provision of  counters for passenger handling as well as sales and ticket counters

EasyPASS
EasyPASS

Schnell und einfach durch die Grenzkontrolle

Fraport tests new systems

The innovative concepts and systems introduced by Fraport also ensure competitive passenger operations at Frankfurt Airport:

  • EasyPASS: EU citizens  holding the new chip-equipped EU ePassport can go through automated border  control posts, identified by means of biometrics. At Frankfurt Airport, there  are already 32 EasyPASS lanes available for arriving passengers and 24 for  departing passengers to reduce waiting times at border control
  • MAM (Mobile Asset Management): electronic documentation of the  condition of passenger facility areas by means of tablet PCs and transponder  technology
  • MACS (Multi-Access Control System): a powerful and advanced management  and access control system
  • eGates: a fast, safe, and convenient service that allows passengers to go  through boarding card control by simply scanning the 2D bar code on their  boarding card
  • New services launched as part of the “Great to have you here!” service program include the safe and proper storage of “dangerous goods” (up to a certain size) which passengers were not allowed to take through security and on board the plane (fees apply)
  • Concepts to improve passenger information include flight information by e-mail and information kiosks which allow passengers to scan their boarding passes for checking the status of their flight, as well as information via social media
  • Passenger flow analysis that records overall passenger flow at Frankfurt  Airport in real time every five minutes

MORE FRAPORT

What started as "Südwestdeutsche Luftverkehr AG" is a global player in aviation today.

 

Fraport Traffic Figures – July 2025: Most Group Airports Grow Faster than Frankfurt

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The Fire Training Center (FTC) – your competence center for airport fire safety

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The Frankfurt Airport Fire Department – keeping you safe at the airport

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The Frankfurt Airport Fire Department’s fire and rescue vehicles and specialist units

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The Frankfurt Airport Fire Service – your partner for safety

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Airport management contracts

A timeline of all Airport Management Contract Projects by Fraport in chronological order.

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Digitalization

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Operations Summer 2023

Frankfurt Airport expects double-digit growth in passenger traffic in fully year 2023. Fraport is making targeted preparations for the imminent summer peak in particular

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Constructions

Any business activity relies on the right infrastructure. At Frankfurt Airport, experts from various disciplines work together in a spirit of mutual trust to successfully bring to fruition challenging large-scale construction projects. These projects are as multifaceted as the passengers and visitors who come to the airport. Construction above and below ground, structural engineering, modernization work, and road and tunnel construction all make an important contribution to the “Gute Reise” mission statement.

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