Airside and Terminal Operations: Overall Management

Dialog with Neighbors

Aircraft Noise

Frankfurt CargoHub

Frankfurt Location

Operations

Medical Center

Both in the pre-security area and beyond the security checks,  Fraport organizes all processes responsibly and efficiently – including with  the help of advanced technology.  

Fraport ensures safety, security, cleanliness, and  functionality with innovative processes and products.

Terminal  Management covers the overall management of terminal facilities and passenger  processes at Frankfurt Airport.

What we do in Terminal Management:

  • We provide safe, secure, rule-compliant terminal facilities
  • We are responsible for operational safety,  operability, and cleanliness of the terminal facilities: in particular, we  guarantee public safety
  • The Terminal Duty Managers are responsible  for operational management, and are available 24 hours a day as points of  contact for all terminal management issues
  • We provide our passengers with customary  services such as information, a lost & found office, and a communication  center
  • We control passenger flow
  • We supply departing and arriving passengers  as well as meeters and greeters with current flight data at critical points of  decision

Here  are the General Terms and Conditions regarding provision of  counters for passenger handling as well as sales and ticket counters

EasyPASS
EasyPASS

Schnell und einfach durch die Grenzkontrolle

Fraport tests new systems

The innovative concepts and systems introduced by Fraport also ensure competitive passenger operations at Frankfurt Airport:

  • EasyPASS: EU citizens  holding the new chip-equipped EU ePassport can go through automated border  control posts, identified by means of biometrics. At Frankfurt Airport, there  are already 32 EasyPASS lanes available for arriving passengers and 24 for  departing passengers to reduce waiting times at border control
  • MAM (Mobile Asset Management): electronic documentation of the  condition of passenger facility areas by means of tablet PCs and transponder  technology
  • MACS (Multi-Access Control System): a powerful and advanced management  and access control system
  • eGates: a fast, safe, and convenient service that allows passengers to go  through boarding card control by simply scanning the 2D bar code on their  boarding card
  • New services launched as part of the “Great to have you here!” service program include the safe and proper storage of “dangerous goods” (up to a certain size) which passengers were not allowed to take through security and on board the plane (fees apply)
  • Concepts to improve passenger information include flight information by e-mail and information kiosks which allow passengers to scan their boarding passes for checking the status of their flight, as well as information via social media
  • Passenger flow analysis that records overall passenger flow at Frankfurt  Airport in real time every five minutes

More Fraport

What started as "Südwestdeutsche Luftverkehr AG" is a global player in aviation today.

 

The Frankfurt Airport Fire Department’s fire and rescue vehicles and specialist units

The Frankfurt Airport Fire Department has 90 fire and rescue vehicles and 70 roll-off containers. With 32 permanently staffed vehicles, we can reach anywhere on the apron or airfield in three minutes.

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Efficient aircraft recovery at Frankfurt Airport

In emergency situations, every second counts. At a busy air traffic hub like Frankfurt Airport, the Airport Fire Department and its specialized Aircraft Recovery Team ensure rapid and secure aircraft recovery so that runways can be quickly returned to use.

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The Fire Training Center (FTC) – your competence center for airport fire safety

The internationally recognized FTC offers comprehensive services in the areas of training, fire protection consulting, aircraft recovery and the paramedic school. Eleven specialist trainers and experts provide qualified training for employees of the Airport Fire Department.

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Fire prevention: effective protection against fires

Tailored solutions for optimum safety: fire prevention through infrastructure, operative protection and pre-incident planning.

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The Frankfurt Airport Fire Service – your partner for safety

The highly trained staff of the Frankfurt Airport Fire Department extinguishes fires, provides technical relief, responds to incidents involving aircraft, identifies hazardous substances and rescues animals. Its wide-ranging expertise ensures optimum safety at Frankfurt Airport.

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The Frankfurt Airport Fire Department – keeping you safe at the airport

The Frankfurt Airport Fire Department provides fire protection, technical relief and rescue services at Frankfurt Airport, which is home to more than 200,000 people every day on an area covering 25 square kilometers.

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Frankfurt Airport: Europe’s Leading Pharma Hub for the Global Healthcare Market

Frankfurt Airport is Europe's Leading Pharma Hub and ensures the safe transportation of temperature-sensitive pharmaceuticals worldwide - even at maximum temperatures in summer

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Open Pitch Day

Open Pitch Day is an opportunity for start-ups and other companies to present their technologies to Fraport AG’s Digital Factory.

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Driver Training

We offer training for all driving authorizations that are required for undertaking operational activities at Frankfurt Airport.

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Digitalization

Digitalization at Fraport: for greater efficiency, innovativeness, and a more secure future. Fraport AG is digitalizing to improve its processes, boost efficiency, and enhance the customer experience. Innovative technologies such as artificial intelligence are being leveraged to update and network airport operations. For Fraport AG, this goes hand in hand with a fundamentally new way of thinking – with the goal of developing innovative new business models and ensuring long-term competitiveness.

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DFS and Fraport present refined operational concept to maintain stable and sustainable operations at Frankfurt Airport in future

DFS Deutsche Flugsicherung GmbH (DFS) and Fraport AG, the operator of Frankfurt Airport, have created a refined operational concept for operating direction 25 (west) that will meet the expected increase in traffic in the coming years.

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