Airside and Terminal Operations: Overall Management


Noise Abatement

CargoCity Frankfurt

Innovation Leader


Medical Center

Both in the pre-security area and beyond the security checks, Fraport organizes all processes responsibly and efficiently – including with the help of advanced technology. 

Fraport ensures safety, security, cleanliness, and functionality with innovative processes and products.


Terminal Management covers the overall management of terminal facilities and passenger processes at Frankfurt Airport.

What we do in Terminal Management:

  • We provide safe, secure, rule-compliant terminal facilities
  • We are responsible for operational safety, operability, and cleanliness of the terminal facilities: in particular, we guarantee public safety
  • The Terminal Duty Managers are responsible for operational management, and are available 24 hours a day as points of contact for all terminal management issues
  • We provide our passengers with customary services such as information, a lost & found office, and a communication center
  • We control passenger flow
  • We supply departing and arriving passengers as well as meeters and greeters with current flight data at critical points of decision

Here are the General Terms and Conditions regarding provision of counters for passenger handling as well as sales and ticket counters


Schnell und einfach durch die Grenzkontrolle

Fraport tests new systems


The innovative concepts and systems introduced by Fraport also ensure competitive passenger operations at Frankfurt Airport:

  • EasyPASS: EU citizens holding the new chip-equipped EU ePassport can go through automated border control posts, identified by means of biometrics. At Frankfurt Airport, there are already 32 EasyPASS lanes available for arriving passengers and 24 for departing passengers to reduce waiting times at border control.
  • MAM (Mobile Asset Management): electronic documentation of the condition of passenger facility areas by means of tablet PCs and transponder technology
  • MACS (Multi-Access Control System): a powerful and advanced management and access control system
  • eGates: a fast, safe, and convenient service that allows passengers to go through boarding card control by simply scanning the 2D bar code on their boarding card.
  • From the “Great to have you here!” service program and the “5-star program”: This includes the acceptance of “dangerous goods” – up to a certain size – which passengers are prohibited from taking on board. In exchange for a fee, these goods are safely and properly stored.
  • Concepts to improve passenger information: e.g. flight information by e-mail, an information kiosk where, for instance, passengers can scan their boarding card to check the status of their flight and gate, social media, and the Frankfurt Airport app with which travelers can look up all information about their flight and the airport including indoor navigation at any time
  • Passenger flow analysis that records overall passenger flow at Frankfurt Airport in real time every five minutes
Frankfurt Airport (FRA)
Antalya Airport (AYT)
Burgas Airport (BOJ)
Indira Gandhi International Airport, Delhi (DEL)
Ljubljana Joze Pucnik International Airport (LJU)
Jorge Chavez International Airport, Lima (LIM)
Pulkovo Airport St. Petersburg (LED)
Varna Airport (VAR)
Xi'an Xianyang International Airport (XIY)

Safe, efficient, and customer-oriented: how Fraport organizes activities in the movement areas.


In the Aviation Airside area – beyond the security checks – we ensure safe, efficient, and customer-oriented control of traffic and operations in the movement areas.


  • We handle aircraft taxiing operations on the apron.
  • We tow, marshal, secure, and park aircraft, helicopters, and aircraft tugs.
  • We plan and assign aircraft handling positions and gates.
  • We gather and process all relevant flight schedule, flight operations and status data.
  • We coordinate winter services.
  • We coordinate and approve construction and maintenance work in the aircraft movement areas (e.g. runway repairs).
  • We conduct and monitor airside operations to ensure safe and rule-compliant operations at Frankfurt Airport in line with Section 45 of the German Air Navigation Certification Order (LuftVZO).
  • We perform aircraft accident investigations in compliance with Section 4 ($) Clause 2 of the German Aviation Accident Investigation Act (FIUUG) on behalf of the German Federal Bureau of Aircraft Accident Investigation (BFU).


To handle aircraft taxiing operations, we work closely with the control tower of DFS German Air Navigation Services. This enables us to coordinate air traffic during the transitions between the respective control zones and to act rapidly and effectively in the event of emergencies.

Assistance from technology


An array of technical systems help staff to ensure that operations run smoothly:

  • The FDPS (Flight Data Processing System) supplies the staff in Central Apron Control with all the flight plan data they need.
  • The ACCS (Apron Control Communication System) provides radio connections. 
  • The RMS (Resource Management System) is used to plan and assign aircraft parking positions and gates. Cameras help to monitor areas of the apron that are hard to see.
  • The employees of Apron Control receive data on landings and aircraft towing operations via the FOGS system (Follow-Me Guidance Support).
  • The FAST MS system helps air traffic controllers to handle taxiing and the high traffic volume efficiently.

A system for exchanging information and optimizing decisions


Airport Collaborative Decision-Making (Airport CDM) is a process initiated by the EU which aims to improve operational efficiency at airports and to connect them to the European air traffic management network. Its particular focus is on optimizing the aircraft turn-round process.

The Airport CDM process is based on the exchange of information between the partners involved, i.e. the airport operator, the airlines, the handling and air navigation companies, and the European Organization for the Safety of Air Navigation, Eurocontrol, as the network manager. Exchange of up-date, high-quality information by all partners gives them an improved and shared awareness of situations. As a result, they can optimize their decision-making. Consequently, in conjunction with other process elements, the system is intended to improve punctuality in the turn-round process and optimize the use of resources. Airport CDM also helps to reduce delays overall.

In April 2008, we reached a joint agreement with DFS German Air Navigation Services to carry out an Airport CDM project at Frankfurt Airport.


In place since 2011


The Airport CDM process has been applied in normal operations at Frankfurt Airport since February 2011. The following six Airport CDM process elements have been successfully implemented here:

  • Information exchange
  • Airport CDM milestones approach
  • Pre-departure sequencing
  • Variable taxi times
  • Collaborative updating of flight information
  • Airport CDM in adverse situations


They have improved stability of airside processes. In addition, slot adherence has increased. This in turn is reflected by an overall rise in outbound punctuality. In December 2011, Eurocontrol awarded Frankfurt Airport a certificate for successful implementation of Airport CDM.

Further information on Airport CDM.

Customer Service Center for Airlines and Government Agencies

Central contact point for airlines, government agencies and other aviation customers for all questions and issues regarding airport operations.

Air Supervisor

E.g. requests for exceptional permits concerning night-time restrictions.

+49 69 690-71717
Safety & Security Control Center

Serves as the central contact point for all security-related occurrences at Frankfurt Airport, as well as for the airport fire service and the rescue services.

+49 69 690-22222

More Fraport

What started as "Südwestdeutsche Luftverkehr AG" is a global player in aviation today.

Safety , 2019 , Press , Environment , Management , Group , Statistics , Services , Operations , Partners , Investors , Engagement , Key Figures , Responsibility , Noise Mitigation , Shareholdings , Visitors , Sustainability , Carreer , Site

Boeing and Fraport showcase innovative technologies at the Boeing ecoDemonstrator European Expo in Frankfurt

Boeing [NYSE: BA] and Fraport today kicked off the Boeing ecoDemonstrator European Expo at Frankfurt Airport to showcase innovative technologies that advance aviation.


Real Estate , 2019 , Press , Environment , Management , Group , Construction Projects , Locals , Terminal 3 , Services , Operations , History , Investors , Engagement , Key Figures , Responsibility , Visitors , Sustainability , Site

Frankfurt Airport Lays Cornerstone for Future Terminal 3

Today (April 29), Fraport AG laid the cornerstone for Frankfurt Airport’s new Terminal 3, one of Europe’s largest privately financed infrastructure projects. Numerous guests and construction workers attended the ceremony, which marked the start of above-ground construction.


Real Estate , Press , Environment , Group , Construction Projects , Locals , Operations , Partners , Region , Investors , Responsibility , Noise Mitigation , Visitors , Sustainability , Site


2019 , Press , Management , Group , Statistics , International , Construction Projects , Operations , Investors , Engagement , Key Figures , Responsibility , Shareholdings , Sustainability , Site

Fraport AG: Well Positioned for the Future, Nationally and Internationally

Fraport AG’s executive board chairman, Dr. Stefan Schulte, struck a positive note at the company’s Annual General Meeting (AGM) today: “We can look back on a very successful 2018. Supported by strong growth in passenger traffic at Frankfurt Airport and our international locations, we achieved a new record high for revenue and earnings.


Real Estate , Operations , Traffic Figures , 2019 , Investors , Press , Management , Key Figures , Group , Statistics , Executive Board , Sustainability

Fraport Traffic Figures – February 2019: Positive Trend Continues

In February 2019, Frankfurt Airport (FRA) welcomed more than 4.5 million passengers – an increase of 4.3 percent year-on-year. During the first two months of the year, FRA achieved passenger growth of 3.3 percent.


Real Estate , Operations , Environment , Responsibility , Consulting , Sustainability , Site

Energy Management

2019 , Press , Management , Group , Services , Operations , Partners , Training , Investors , Engagement , Key Figures , Responsibility , Visitors , Sustainability , Carreer , Site

Fraport AG and AeroGround Flughafen München GmbH Develop Virtual Reality Training Tool for Ground Operations

Fraport AG, the operator of Frankfurt Airport, and AeroGround Flughafen München GmbH, a wholly-owned ground handling subsidiary of Flughafen München GmbH (the operator of Munich Airport), have developed a joint virtual reality (VR) training tool for ground handling operations.


Real Estate , 2019 , Press , Management , Group , Statistics , Locals , Services , Operations , History , Engagement , Key Figures , Responsibility , Visitors , Site

Frankfurt Airport Celebrates 25th Anniversary of Terminal 2

25 years ago, the very first aircraft arrived at Terminal 2: a Cathay Pacific Boeing 747 from Hong Kong with 350 passengers onboard. Since the official inauguration on October 24, 1994, Frankfurt Airport’s Terminal 2 has been the departure point, destination or stopover for some 200 million travelers.


2019 , Press , Management , Statistics , Construction Projects , Services , Operations , Partners , Investors , Engagement , Visitors , Sustainability , Site

Fraport and Deutsche Bahn to Test Artificial Intelligence at Frankfurt Airport

The robotic head smiles at the passenger and greets them: “My name is FRAnny. How can I help you?” FRAnny is an expert on Frankfurt Airport, and is able to answer a wide range of questions – including the correct gate, the way to a specific restaurant, and how to access the free Wi-Fi.


2019 , Press , Management , Group , Services , Operations , Partners , Investors , Engagement , Key Figures , Shareholdings , Visitors , Sustainability , Site

Fraport and e-Novia Trialed Guide Robot YAPE at Frankfurt Airport

In a recent trial, self-driving guide robot YAPE moved through Frankfurt Airport, accompanying passengers to their gates and helping them to transport their small luggage.


Real Estate , 2019 , Press , Management , Group , Statistics , International , Operations , Partners , Traffic Figures , Investors , Key Figures , Site

Fraport Traffic Figures – January 2019: Starting the New Year on a Growth Path

Frankfurt Airport (FRA) welcomed nearly 4.7 million passengers in January 2019, thus starting the year with 2.3 percent traffic growth. Without strike and weather-related flight cancellations, passenger traffic at FRA would have grown by about 4.3 percent.


Real Estate , Operations , Traffic Figures , 2019 , Investors , Press , Engagement , Management , Key Figures , Group , Statistics

Fraport 2018 Fiscal Year: Revenue and Earnings Increase Significantly

In the 2018 fiscal year (ending December 31), Fraport AG continued on its growth path, achieving new records in revenue and earnings. Supported by strong passenger growth at its Frankfurt Airport home base and its Group airports worldwide, revenue climbed by 18.5 percent to nearly €3.5 billion.


Operations , Traffic Figures , 2019 , Investors , Engagement , Management , Key Figures , Group , Statistics , International , Carreer , Site

Fraport Traffic Figures – April 2019: Growth Path Continues

Frankfurt Airport (FRA) welcomed more than six million passengers in April 2019, a gain of 5.1 percent year-on-year. This noticeable increase can also be attributed to the Easter traffic, which occurred completely in April 2019 due to the later Easter holidays this year (compared to 2018).


Operations , Traffic Figures , 2019 , Investors , Press , Engagement , Management , Key Figures , Group , Statistics , Executive Board

Fraport Group Interim Release – First Quarter 2019: New Business Year Starts Off Successfully

The Fraport Group has successfully started off the new business year, achieving higher revenue and earnings in the first three months of 2019.


Operations , Traffic Figures , 2019 , Investors , Press , Management , Key Figures , Group , Statistics , Executive Board

Fraport Traffic Figures – March and First Quarter of 2019: Growth Trend Continues

In the first three months of 2019, Frankfurt Airport (FRA) served almost 14.8 million passengers – an increase of 2.5 percent year-on-year. Aircraft movements rose by 3.0 percent to 116,581 takeoffs and landings. Accumulated maximum takeoff weights (MTOWs) climbed by 2.9 percent to some 7.3 million metric tons.


Real Estate , Operations , 2019 , Investors , Press , Engagement , Management , Key Figures , Group , Statistics , Shareholdings , Executive Board

Fraport Annual General Meeting: Shareholders to Receive Dividend of €2.00 per Share

At Fraport AG’s regular Annual General Meeting (AGM) today, 99.97 percent of the shareholders approved the recommended dividend of €2.00 per share. Thus, the dividend for fiscal year 2018 will increase by 50 euro cents, or by one third compared to the previous year.