FAQs
Frequently Asked Questions
In this case, please hand in your change-of-name certificate or your current national ID card along with your Airport ID Card at the Airport ID Card Service Center. You will then receive an Airport ID Card with your new name. Please arrange an
In such cases, please contact the Security Control Center immediately at +49 69 690 22222 and notify the Airport ID Card Service Center by email at flughafenausweise@fraport.de.
If the ID card is not recovered, a new Airport ID Card will be issued at the Airport ID Card Service Center upon presentation of a valid EU identity card or passport.
An appointment is not required.
Yes, you need a permanent, personal Airport ID Card if you are working at Frankfurt Airport. If it’s just for a few days, however, you can also apply for a Visitor ID Card. The Visitor ID Card is a personal, but temporary ID Card.
Temporary Visitor ID Cards are available at the following locations: airport access gate Tor 3 and Airport ID Card Service Center in Terminal 1 Arrivals Hall C and Terminal 3, Arrival next to the medical center. Please note the respective
Visitor ID Cards for the operational area (green):
Visitor ID Cards for the operational area can be issued for a maximum of 5 days per month (and max. 20 days a year). Submission of an EU ID card or passport (with a residence permit if applicable) is required as proof of identity.
Visitor ID Cards for the security-restricted area (aubergine/ purple):
Visitor ID Cards for accompanied visitors:
Visitor ID Cards for the security-restricted area can be issued 5 days per month per person – with no background check or aviation security training and max. 12 days a year.
This type of Visitor ID is however is only issued under the condition that the person is constantly accompanied by a holder of a valid Fraport ID Card (of at least the equivalent color).Submission of an EU ID card or passport (with a residence permit if applicable) is required as proof of identity.
The accompanying person must also be present on site when the ID Card is collected.
Should your work assignment extend beyond the period stated above, please apply for an Airport ID Card.
ID cards/access badges can be applied for at the Service Center for Airport ID Cards (SCF) via our website or web portal.
Applications for ID cards must be completed digitally in full and signed either by hand or with a Qualified Electronic Signature (QES) in accordance with the eIDAS Regulation, including all required supporting documents (copy of the national ID card or passport, proof of employment, and, where applicable, training certificates). The application package must then be submitted by email in PDF format (combined into a single file with a maximum size of 5 MB) to flughafenausweise@fraport.de.
If the application is to be submitted in a password-protected file, the encryption procedure must be requested in advance by email.
Unfortunately, handwritten application forms cannot be processed.
It is essential to arrange an
Please bring a valid EU identity card or passport for identity verification.
- Your ID photo will be taken when you collect your Airport ID Card.
- The green vehicle pass is issued digitally.
- The red vehicle pass is also issued digitally. However, the apron vehicle plates must still be collected from us. Please bring the vehicle registration document with you. A copy is sufficient.
Company Accounts/ Registration
Before Airport ID Cards can be applied for, it is necessary to check which of the following requirements are met and which documents are required for this purpose.
- Is there a BADV permit agreement with Fraport AG? Further information is available
here. - Is there a lease agreement with Fraport AG? The application for company registration must be accompanied by the first page of the lease agreement as well as the signature page. Important: You will only receive the maximum ID card color that is required to access the rented premises! The only exception is for tenants of Terminal 3 whose deliveries are made via the apron.
- Is there a contract with Fraport AG, an authority, or another company that has a direct contractual relationship with Fraport AG? In this case, the application for registration must be submitted once for signature by the contracting company, department, or authority. Principle of contracting authority.
- Is it an airline operating at Frankfurt Airport? In this case, the registration must be completed and signed, and sent to the Airport ID Card Service Center. No additional documents are required. The basis for your activity will be independently verified by the Airport ID Card Service Center.
- Is it an authority with sovereign responsibilities? In this case, the registration must be completed and signed, and sent to the Airport ID Card Service Center. No additional documents are required.
- Is there any other permit to operate at Frankfurt Airport? In this case, the registration must be completed and signed, and sent to the Airport ID Card Service Center. No additional documents are required. The basis for your activity will be independently verified by the Airport ID Card Service Center
Companies that are not yet registered at the Airport ID Card Service Center must complete the following document:
Afterwards, ID Cards can be requested. The form can also be used to update company information, such as changes to authorized signatories.
Yes, you need a permanent, personal Airport ID Card if you are working at Frankfurt Airport. If it’s just for a few days, however, you can also apply for a Visitor ID Card. The Visitor ID Card is a personal, but temporary ID Card.
Temporary Visitor ID Cards are available at the following locations: airport access gate Tor 3 and Airport ID Card Service Center in Building in Terminal 1 Arrivals Hall C and Terminal 3, Arrival next to the medical center. Please note the respective
Visitor ID Cards for the operational area (green):
Visitor ID Cards for the operational area can be issued for a maximum of 5 days per month (and max. 20 days a year). Submission of an EU ID card or passport (with a residence permit if applicable) is required as proof of identity.
Visitor ID Cards for the security-restricted area (aubergine/ purple):
Visitor ID Cards for accompanied visitors:
Visitor ID Cards for the security-restricted area can be issued 5 days per month per person – with no background check or aviation security training and max. 12 days a year.
This type of Visitor ID is however is only issued under the condition that the person is constantly accompanied by a holder of a valid Fraport ID Card (of at least the equivalent color).Submission of an EU ID card or passport (with a residence permit if applicable) is required as proof of identity.
The accompanying person must also be present on site when the ID Card is collected.
Should your work assignment extend beyond the period stated above, please apply for an Airport ID Card.
If you are active in the field of ground handling and your services are therefore required for the direct execution of flight operations, a contract must be concluded in accordance with the Ordinance on Ground Handling Services (BADV) must be concluded (see:
Under
Types of ID Cards / ID Card Application
ID cards/access badges can be requested directly from the Service Center for Airport ID Cards (SCF) via our website or web portal.
Applications for ID cards must be completed digitally in full and signed either by hand or with a Qualified Electronic Signature (QES) in accordance with the eIDAS Regulation, including all required supporting documents (copy of the national ID card or passport, proof of employment, and, where applicable, training certificates). The application package must then be submitted by email in PDF format (combined into a single file with a maximum size of 5 MB) to flughafenausweise@fraport.de.
If the application is to be submitted in a password-protected file, the encryption procedure must be requested in advance by email.
Unfortunately, handwritten application forms cannot be processed.
The direct issuance of ID cards at the SCF service center is possible upon presentation of the signed application form.
Please note that this service is available exclusively in person and cannot be used via email; therefore, prior submission of the application form is not required.
Airport ID cards for the operational area (green) can be issued directly.
Security-related ID cards (blue/yellow) can only be issued immediately if the required training courses have been successfully completed and the background check has already been recorded in the system. This includes the Aviation Security Training (required for blue and yellow ID cards) and, where applicable, the Safety Basic Training (required for yellow ID cards).
An appointment is required for this service. Additional charges apply in accordance with the current Fraport AG Schedule of Services and Fees.
If you would like a different ID card color, you need to submit a corresponding
The airport has areas with different access requirements. The area for which an ID Card is valid is denoted by its color. This relates to Airport ID Cards as well as Vehicle ID Cards and Visitor ID Cards. The Airport ID Cards are granted various access rights in association with the color of the ID card.
Our
| ID color |
Entitles the holder to access |
Background check |
Aviation security training |
Basic safety training |
|---|---|---|---|---|
| Green |
Operational terminal area (e.g. pre-security terminal areas, basement roads) |
No | No | No |
| Blue | Airside terminal area + sensitive areas of the security restricted areas in the terminals + operational terminal area (e.g. departure lounge, post-security terminal areas) |
Yes | Yes | No |
| Yellow | Includes the areas from the green, blue and red IDs |
Yes | Yes | Yes |
The ID Card you are issued with will depend on where you are working at the airport. Information on other types of ID Card and additional authorizations can be found in the
To apply for an ID Card online, the company must register itself first.
Therefore you could choose between two Options:
A form is generated in this process, which you should please complete, sign, and return to
Only authorized signatories are allowed to sign the application form.
Anyone performing activities in the airside areas (ID Card colors green + L, blue, and yellow) must undergo a background check.
In the state of Hesse, the Frankfurt Police Headquarters is responsible for the performance of the background check. The personal details are checked by various government agencies. This requires the disclosure of residential addresses and periods of (non-)employment/periods of training in the last five years. The (non-) periods of employment or training must be accompanied by appropriate supporting documents.
Frankfurt Police Headquarters requires a certificate of good conduct for people who have lived and/or worked outside Germany during this period. This must be enclosed with the application.
If you require your background check (ZVÜ result notification) in the form of a certificate or a copy, please contact:
v5.ppffm@polizei.hessen.de
As soon as you need access to the airside areas (green +L, blue and yellow ID Cards), you must pass a valid background check as per Section 7 of the Aviation Security Act.
Addtional to your ID Card Application you can hand in your application for a background check to flughafenausweise@fraport.de .
In case you can not provide a suitable evidance as proof of (non-) employment periods, you can fullfill a "Proof of interview" Form.
The interviewing entity is the applying company.
Please fill out the document digitally and provide the personal data analogous to the background check application.
For each (non-) employment period, a separate form "Proof of Interview" is required.
Employment, training, and gaps of more than 28 days within the last five years must be supported by appropriate documentation. Self-written declarations are not accepted.
For applicants employed by the applying company for at least five years, confirmation by an authorized signatory is sufficient. Otherwise, the remaining periods must be documented and listed.
Alternatively, the “Proof of Interview” form may be used.
The background check (ZVÜ) by the Aviation Security Authority of Hesse must be requested using the application form for a background check (Part 1 / Part 2).
The application must be received by the authority no later than three months before the current background check expires. We therefore recommend submitting the application to us four to six months before the expiry date.
If a valid background check is already available (e.g. issued by another German federal state), please send it together with a copy of the applicant’s ID document by email to flughafenausweise@fraport.de.
Aviation security training is required to access airside areas (blue and yellow airport ID cards). The login details for the online training will be sent by post to the applying company.
Employees who have not been in a security restricted area for six months or longer must receive a security awareness briefing from their employer before re-entering the area. Further information can be found here:
The briefing must be documented and retained by the employer for five years. There is no need to inform the Airport ID Service Center, and airport ID cards will not be automatically blocked. Repeating the aviation security training in accordance with Section 11.2.6 of Implementing Regulation (EU) 2015/1998 is not required in this case.
Questions regarding aviation security training can be sent to flughafenausweise@fraport.de
Basic safety training is required to access the apron (yellow ID card).
The login details for the online training will be sent by post to the company submitting the application.
Employees who have not performed work-related duties for a period of three months or longer (e.g. due to vacation, illness, short-time work, etc.) must complete the basic safety training before resuming work on the airside operational areas. For this purpose, the respective employers must request the login details for Fraport AG’s e-learning system by contacting safety-schulung@fraport.de.
The respective employers must ensure that unescorted access to the airside operational areas is only permitted after the required safety training has been successfully completed.
Questions regarding “Basic Safety Training” can be sent to safety-schulung@fraport.de.
Green Airport ID Card
Approx. 2 weeks
Blue and Yellow Airport ID Cards
Approx. 8 weeks (including the background check)
Please note: These are average processing times and may vary in individual cases.
The applying company will automatically receive a pick-up notification by email once processing is complete.
We kindly ask you to refrain from making status inquiries.
For the extension of Airport ID Cards, the “Airport ID Card application” must be completed again. Companies can submit these ID Card applications online via the
Yes, this is possible. You will receive a separate Airport ID Card for each activity. For a “further activity,” the company that wishes to contract you must submit an “Airport ID Card application form.” In this case, application type “further activity” must be selected in “Section B” of the application form. Your company will be informed as soon as processing is complete.
Please bring your current Airport ID Card when you are issued the additional ID Card.
Visitor ID Cards & Green Airport ID Cards: No minimum age
Green+L, Yellow & Blue Airport ID Cards: 14 years
Student interns generally require a permanent airport ID card. If necessary, a visitor's pass can also be used, please check the requirements in advance.
As soon as the processing of the application is complete, your company will receive a pick-up notification from us by e-mail. We need around two weeks to process an ID Card valid the operational area. For all Airport ID Cards that require a background check, please expect a processing time of around four weeks, as the background check is performed by the Hesse Aviation Security Authority. Unfortunately, we cannot speed up this process.
Airport ID Card Collection
It is essential to arrange an
Please bring a valid EU identity card or passport for identity verification.
- Your ID photo will be taken when you collect your Airport ID Card.
- The green vehicle pass is issued digitally.
- The red vehicle pass is also issued digitally. However, the apron vehicle plates must still be collected from us. Please bring the vehicle registration document with you. A copy is sufficient.
Airport ID Card Service Center in Terminal 3: Arrivals Level, next to Medical Services
Airport ID Card Service Center in Terminal 1: Arrivals Level, Hall C
The opening hours and directions can be found
Use of ID Cards
In this case, the ID card can be exchanged free of charge at the Airport ID Card Service Center.
In such cases, please contact the Security Control Center immediately at +49 69 690 22222 and notify the Airport ID Card Service Center by email at flughafenausweise@fraport.de.
If the ID card is not recovered, a new Airport ID Card will be issued at the Airport ID Card Service Center upon presentation of a valid EU identity card or passport.
An appointment is not required.
In this case, you can obtain a temporary Airport ID Card, valid for one day, at one of the following locations. It must be returned after use.
- Gate 3: Open 24 hours
- Airport ID Card Service Center: 7:15 a.m. – 3:00 p.m.
It is mandatory to return an airport ID card if the card has expired, has been blocked, or is no longer needed.
Postal return:
The address is located on the back of the ID card. Registered mail is recommended when mailing the ID card.
Fraport AG
Servicecenter Flughafenausweise
60547 Frankfurt am Main
Germany
Return to one of our service centers:
No appointment is necessary, please press "Rückgabe" at one of our check-in terminals.
We recommend obtaining a return receipt and keeping it in a safe place.
Please note the
Return at Gate 3:
ID cards can be returned 24/7. Please ask for a return receipt and keep it in a safe place.
Vehicle ID Cards
For authorization of a vehicle for the apron or the operational area, please complete the “Vehicle ID Card application”.
Shipping companies and courier services with no office at the airport can use the “transferable Vehicle ID Card” to enter airport access gates Tor 31 and Tor 32.
The vehicle pass is valid for five years. Before it expires, a new
Please return the vehicle pass if it is no longer required.
Please attach a copy of the vehicle registration document to the
When collecting your vehicle pass, you can choose between a magnetic sign, an adhesive sticker, or an insert sign.
You will also receive a vignette for placement either on the windshield (“Wind Shield”) or on the vehicle body (“On Metal”).
A transferable vehicle pass is intended for freight forwarders and courier services that are not based at Frankfurt Airport and provides access to Gates 31 and 32.
No, vehicle passes are no longer issued as physical passes; they are now registered digitally.
For a new red vehicle pass (apron driving permit), the apron identification signs must be collected in person. Please book an appointment online in advance.
For the renewal of a red vehicle pass (apron driving permit), no in-person collection is required.
Only the old, physically issued vehicle passes must be returned upon expiry.
When a digital green vehicle permit expires, please notify us by email at
Miscellaneous
An ID card is valid for five years, and the expiry date is printed on the card. Training courses and background checks have different validity periods. If they expire before the ID card does, the ID card may be blocked.
If the ID card is no longer needed and the ID card application being processed is withdrawn, a brief written notification to
In this case, please hand in your change-of-name certificate or your current national ID card along with your Airport ID Card at the Airport ID Card Service Center. You will then receive an Airport ID Card with your new name. Please arrange an
You can contact us by e-mail at
If you need additional access authorization for a specific area or airport access gate, please send your request to
The following information is required when applying for additional authorizations:
- ID Card number
- Surname, forename
- Company
- Period
- Scanner number applied to the device to be activated
- Reasons why access is needed
- Confirmation from the client if required
- Proof of parking space if required (only for access to Cargo City South and North as well as the east operational area)
Please note that, for these inquiries, only e-mails from company addresses can be dealt with.
Please arrange an
You need an appointment to collect your Airport ID Card (Personal ID Card and Vehicle ID Card) and for the re-issue of your ID Card if you change your name.
You can get a new Airport ID Card without an appointment if your current one has been damaged, scratched, lost, or stolen. Please expect to wait.